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Marketplace Messaging
Marketplace Messaging
Manage buyer messages from eBay, Amazon and other channels in one inbox – respond faster and keep your seller ratings high.
One Inbox for Every Buyer Conversation
Marketplace response time targets are strict. eBay and Amazon both expect replies within 24 hours, and late responses directly affect your seller performance metrics. When messages are spread across five different marketplace inboxes, it is easy to miss one. OrderOcean brings every buyer message into a single unified inbox so nothing slips through.
Unified Message Inbox
All buyer messages from eBay, Amazon, Etsy and other connected channels appear in one chronological inbox. No more logging into each platform separately.
Quick Reply Templates
Create and save response templates for your most common buyer questions – shipping queries, return requests, product questions. Reply in seconds, not minutes.
Message Status Tracking
See at a glance which messages are unread, in progress, or resolved. No message gets buried or forgotten in a busy inbox.
Response Time Monitoring
Track your average response time per channel and get alerts when a message is approaching the marketplace response deadline.
Auto-Routing by Channel
Automatically tag and route messages by channel or message type so the right team member sees the right message even as your team grows.
Full Message History
Every conversation is stored with full history and linked to the relevant order. Review past exchanges in context when handling disputes or returns.
Why Centralised Messaging Matters
One Inbox
Every marketplace message in a single view means faster triage, fewer missed messages, and a cleaner daily workflow for you and your team.
Faster Response Times
Quick reply templates and a unified view help you respond to buyer messages in a fraction of the time – protecting your seller performance scores.
Better Seller Ratings
Fast, professional responses lead to better feedback scores and fewer cases opened against you – directly improving your marketplace rankings and buy box eligibility.
Never Miss a Buyer Message Again
14-day free trial. No credit card required.