Connect with Your Buyers, Instantly
Now you can view, send, and reply to all your buyer messages from
Amazon and
eBay
directly inside your OrderOcean dashboard. No more switching tabs or missing urgent queries: your entire marketplace communication is managed in one place!
Unified Inbox
All your eBay & Amazon messages — organized, searchable,
and filterable by order or customer. Effortlessly resolve issues and delight your buyers!
Send & Reply Instantly
Respond to buyer questions, order updates, refunds, or general queries,
with pre-approved message templates and automated responses for common scenarios.
Automated Compliance
OrderOcean ensures your messaging complies with Amazon & eBay policies,
reducing the risk of account warnings or restrictions.
Real-Time Alerts
Get notified of new customer messages so you never miss an urgent request or opportunity to impress buyers.
Why Use Marketplace Messaging in OrderOcean?
- Boost response rates and customer satisfaction
- Faster order resolution reduces disputes
- Protect your seller rating with consistent, policy-compliant communication
- No more logging into multiple platforms — everything you need is in OrderOcean
Get Started in Minutes
- Enable Marketplace Messaging in your OrderOcean account settings
- Connect your eBay and Amazon stores
- Start managing all your buyer messages in one, powerful dashboard!
For any questions or support, please visit our
Contact Us
page.
